Privacy Policy

1. Introduction

Dragontail Group ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use Adrian Cross, our AI voice translation and communication service (the "Service").

By using Adrian Cross, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect the following types of information to provide and improve the Service:

2.1 Voice & Audio Data

When you use Adrian Cross, we process voice recordings and audio streams in real time. This includes speech from you and the person you are communicating with. Audio data is processed to enable speech-to-text, translation, and text-to-speech functionality.

2.2 Account & Contact Information

• Name and email address (if you register or contact us)
• Device information (type, operating system, browser)
• IP address and general location (city/country level)

2.3 Usage Data

• Session duration and frequency
• Language pairs used
• Feature interactions and app performance metrics
• Error logs for troubleshooting

3. How We Use Your Information

We use your data solely for the following purposes:

• To provide the Service: Real-time voice translation, language detection, and cultural context adaptation
• To improve Adrian: Training and refining our AI models for better empathy, accuracy, and cultural calibration
• To ensure safety: Detecting inappropriate content, abuse, or misuse of the Service
• To communicate with you: Responding to inquiries, sending updates, or notifying you of changes
• To comply with legal obligations: Where required by applicable law in Hong Kong or other jurisdictions

4. Data Storage & Security

We employ industry-standard encryption (TLS/SSL) for data in transit and at rest. Our servers are hosted in secure facilities with restricted access. We regularly review and update our security practices.

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Active account data: retained while your account is active
• Voice/audio processing data: deleted immediately after the session ends, unless you opt into anonymized training data contribution
• Usage analytics: retained in aggregated, anonymized form for up to 24 months
• Contact/support correspondence: retained for 12 months

6. Sharing & Third Parties

We do not sell your personal data. We may share limited data with:

• Cloud service providers (e.g., AWS, Google Cloud) for hosting and processing
• AI/ML infrastructure partners for speech recognition and synthesis
• Legal authorities when required by law or to protect our rights

All third-party partners are bound by confidentiality and data protection obligations consistent with this policy.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for data processing
• Request a copy of your data in a portable format
• Object to certain types of processing
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at office@dragon-tail.com.

8. Children's Privacy

Adrian Cross is not intended for children under 13 years of age. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us immediately for deletion.

9. International Transfers

Dragontail Group is based in Hong Kong. Your data may be processed on servers located in Hong Kong, Singapore, or other jurisdictions. We ensure appropriate safeguards are in place for any international data transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to: